Q. What drew you to St Joseph's?
Last year my mother-in-law passed away having spent her last five weeks in a Warwick hospice. We found the hospice to be such a positive environment and it provided a great service. That really sparked my interest in hospices. St Joseph's is quite forward thinking and has lots of innovative ways of working. I was also really interested in working for a charity where it is immediately obvious that people are benefiting from the charity's work - it makes it all very real and tangible.
Q. How difficult was it to take on the other two disciplines in your job title?
Sometimes it is difficult because you are not a technical expert and the head of facilities or IT are, so I'm reliant on them. On the other hand, there is a real benefit from delegation. When you manage people who have different expertise to you, the focus is on supporting and developing them. It is a different sort of challenge, but I enjoy it.
Q. You have studied psychotherapy and counselling. Why?
I've always been fascinated by people and what makes them tick. Through quite simple conversations, people's lives can change because they learn something they didn't realise about their past. It is amazing the listening skills you can develop. So much of our work is about communicating, and being able to understand what people are really saying underneath is very helpful.