Finance: Customs programme 'will cut compliance costs'

Mathew Little

HM Revenue & Customs has launched a pilot programme to improve the way it carries out compliance reviews of charities.

It says the six-month pilot aims to "improve efficiency and reduce the cost of compliance for charities".

The main focus of the scheme will be to talk to charities by phone, rather than immediately arranging a visit, when a query arises from a routine review of its tax return.

"We have a found that this type of personal contact resolves most queries and helps educate the customer as to future behaviour," said a spokesman for HMRC. "We aim to deploy our resources in the most effective manner to ensure that our customers' needs are met.

"Where compliance reviews prove necessary, we always aim to ensure we have collected sufficient information to enable a review to be carried out with minimum inconvenience to the customer."

HMRC says the idea for the pilot came from its own staff.

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