The charity champions the needs of disadvantaged older people in the UK and overseas and campaigns to improve their income and quality of life.
Total income - £37.6m, down from £42.9m in 2002/03. Includes net retail and merchandising and event income.
Highest salary - Ken Blair, chief executive of retail operations, is paid between £100,000-£109,999.
Reserves policy - The charity aims to build free reserves to equal at least 13 weeks' unrestricted spending.
Fundraising costs - The charity spent £11m on fundraising and its donated income was £32m, which means it spent 34p for every £1 raised. This was more than the previous year, when the ratio was 29 per pound.
Pension - The final salary scheme, which was closed to new entrants from July 2002, was in deficit by £5.1m at the end of the financial year. The charity now offers a defined contribution group personnel pension.
How performance is measured - The annual report contains numerous descriptions of campaigning and service provision work with examples of how this has helped beneficiaries.
Accessibility of information - The annual report and accounts are available online (www.helptheaged.org.uk).
The charity says: Within the £11m spent on fundraising is £1.8m that was spent on investment in new fundraising systems. Allowing for this, the amount spent on every £1 raised was 28p, compared with the trustees' medium-term target of 25p.
During the year, we spent 77 per cent of net income on charitable expenditure, exceeding the target of 75 per cent set by the trustees. The sale of donated and bought-in goods was at a record high at £30m.
Legacies were down on the previous year, but broadly similar to 2001/02. However, there were falls in income from donations and gifts.