Focus: Communications - Site Visit

Reset is a national, £6.7m two-year partnership led by young people's charity Rainer to support the resettlement of young offenders into the community.

The largest-ever resettlement partnership to be led by a voluntary organisation, Reset launched its new website last month.

Main pages

The homepage isn't badly designed, but nor does it seem particularly welcoming to what you might imagine would be a difficult target group.

With that in mind, the separate log-ins for 'partners and staff' and 'young people' seem misjudged - the former does not need to be so prominent and would be better placed more subtly.

In fact, the site's attempt to act as the information portal both for the organisations involved in the partnership and the young people they aim to help means that it doesn't quite convey the right tone to potential beneficiaries. For example, once you log in as a young person, all the main buttons on the homepage change, leaving any young offenders looking to Reset for help at best feeling confused, and at worst quite justifiably patronised.

Special features

As what is still a nascent site develops further, the 'have your say' section, where anyone can leave a message relating to any aspect of Reset's work, should be an important tool, allowing the partnership to gather and develop opinion and ideas.

Reset says:

"Reset is developing at a rapid pace. Our new website allows partners to share information and enables those interested in the resettlement debate to keep up to date with the project's progress. The 'have your say' functionality will help stimulate much-needed discussion, both from young people and key organisations."

Site Visit is by Tony Hodson

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