The Institute of Fundraising has responded to a number of concerns about its outdoor fundraising code of practice after being prompted to do so by the Fundraising Standards Board.
Andy Strangeway, a campaigner for outdoor access rights, complained to the FRSB that the institute had broken its own code of professional conduct by failing to answer a series of questions he asked about its outdoor fundraising code.
It is the first time the FRSB has received a complaint about the institute, which writes the codes of practice that are enforced by the FRSB. The FRSB normally deals with complaints about member charities.
Alistair McLean, chief executive of the FRSB, said: "Mr Strangeway complained to us that the institute had not provided him with a suitable response to his concerns about its outdoor fundraising code of practice.
"We handled the complaint in the same way that we handle complaints from members of the public about charities. We decided it was reasonable for the complainant to expect answers from the institute, so we asked the institute to provide those answers, which it has now done."
Louise Richards, head of policy and campaigns at the institute, said she had responded to Strangeway's original concerns but he had felt this was not sufficient. She said the institute sent a more detailed response to him after being asked to do so by the FRSB.
Strangeway has also complained that the tone of the first response was "aggressive". He said Lindsay Boswell, chief executive of the institute, had agreed to investigate the complaint personally.