FRSB and Institute of Fundraising arrange summit to review concerns about telephone fundraising

The fundraising regulatory bodies say participants at the meeting will include the Information Commissioner's Office, the Direct Marketing Association and the Telephone Preference Service

Telephone fundraising
Telephone fundraising

The Fundraising Standards Board and the Institute of Fundraising are arranging a summit meeting to review "grave concerns" about telephone fundraising practices.

The two organisations said in a joint statement that organisations including the Information Commissioner’s Office, the Direct Marketing Association and the Telephone Preference Service had all agreed to take part in the meeting, which will be held to be held in the next few weeks on a date yet to be agreed.

The announcement came on the day the Daily Mail newspaper ran a story on its front page accusing some charities of ringing people who are registered with the TPS. The ICO said it would investigate.

In last month's interim report on issues raised after the death of the 92-year-old poppy seller Olive Cooke, the FRSB recommended that the Code of Fundraising Practice be amended to make it clear that charities could not call people who are registered with the TPS unless they had given clear consent to receive calls.

Alistair McLean, chief executive of the FRSB, said in a statement: "The recent allegations about telephone fundraising practices are of grave concern to us. We will be working with the Institute of Fundraising, the ICO and the Telephone Preference Service to ensure that charities and agencies are in no doubt about what is required of them with respect to TPS regulations."

Peter Lewis, chief executive of the IoF, said he welcomed the opportunity to "work with others to ensure that we get absolute clarity on telephone fundraising and the requirements of TPS to inform our review of the code of practice".

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