Sally Lilley is part of the shift management team at one of five Crisis Open Christmas shelters. She co-ordinates around 2,500 volunteers to help provide services over Christmas.
Are there any particular causes or organisations you support?
About 11 years ago, I had just moved to London and didn't want to go home for Christmas. I phoned Crisis to offer help and I have been hooked ever since.
Approximately how much time do you give?
Normally, about 15 days a year. Between 23 and 30 December, I do eight days at the shelters. I also attend training courses such as first aid, and communication skills, and organise social events to keep volunteers in touch.
Do you consider new approaches from charitable organisations?
I used to support other homelessness and Third World organisations, but Crisis is my main involvement now. Crisis pays me for short-term projects, but I would like to work full-time in the voluntary sector. You feel better about yourself.
What is a good way to approach you?
Direct mail is the best, but TV ads are also good - my ears prick up to TV ads. The volunteer work is humbling and satisfying. You can see that you are helping someone, and I know that appeals to a lot of volunteers.
What is the most annoying thing about being approached?
I don't like being approached in the street, especially when there are a number of unco-ordinated charities. One trip to the bank with several approaches is bad.
Visit Open Christmas at www.crisis.org.uk.