Don't reinvent the wheel. The Codes of Fundraising Practice produced by the Institute should form the standards against which this body deals with complaints. This is self-regulation working at its best from a position of relative public trust and confidence. The regulatory body should have the powers to challenge the standards and therefore develop a circle of continuous improvement.
It is inappropriate that this body should be fully funded by those charities that raise income fundraising. This is simply a tax on donations.
From the public's viewpoint there needs to be a simple and streamlined process of ensuring complaints reach the right place. Most of the public probably think that the Charity Commission already carries out the role of fundraising regulator. If the public has to go to the newly named Charity Regulatory Authority, as the Commission is to become, for one area of regulation but to the fundraising regulatory body for another, then we will have a total mess.
Government must make funding available to the sector to promote these standards. This publicity should be to the whole range of the voluntary sector to ensure a wide and committed buy-in to the self-regulatory model. Through these organisations they should reach the donating public and those who currently find some excuse to not support.
For a more detailed explanation of our position, visit: www.institute-of-fundraising.org.uk.