What are the charity's insurance needs?
We are a national charity supporting people with sight and hearing loss, so our insurance needs are wide-reaching. They include cover for standard risks, such as employers' and public liability, business interruption and all-risks cover, the buildings and equipment we own, and fundraising events people take part in on our behalf. We have a conference centre and a home support service, so we have slightly different tailored insurance requirements for those.
How did you choose your insurer?
We use an insurance broker that makes sure we get the best deal when it comes to renewing. We have worked with this particular broker for four years. It understands our particular needs and know the charity sector well. We're currently insured by Zurich.
How often do you renew your insurance?
Annually. We tend to review our insurance broker every three to five years by tendering for the most appropriate supplier. Where we think it is appropriate, we would enter into a fixed-term agreement with an insurer.
Have you had to make any claims recently?
How has your insurance changed over the past few years?
Our insurance needs change as we develop and grow the activities of our charity. For example, when we started our supported-living service, we found we needed very different insurance than we have previously taken out. We take advice on any new cover we feel we need, and our broker makes sure we are aware of any new risks, such as the increased threat of cyber fraud, so we can arrange suitable, cost-effective cover.