Low: CAF structural reforms will take three years

It will take three years to reorganise and refocus the Charities Aid Foundation, its chief executive has said.

John Low, who joined the organisation in August last year, said it was currently six months into a three-year programme designed to help its business units to work together more closely and remove duplication.

He told Third Sector that CAF had created many new and useful services during the past 20 years but that it now needed to integrate them.

"There wasn't much cross-marketing or sharing of data under the old scheme," he said. "There was no sharing of capacity. It was like a bunch of little companies, shoved together in a group. Now the job is to squeeze out the synergies."

Low has already replaced CAF's six divisions with five departments (Third Sector Online, 11 February). Last month, he finished appointing a group of new directors (Third Sector Online, 8 April).

He said that CAF was now moving into a new cycle. He planned to install new IT systems, retrain customer service staff and bring all the separate business units together.

He said the next step would be to move fundraising support programmes onto a new computer system in August or September this year.

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