NCVO updates free digital assessment tool

The umbrella body has redesigned the Digital Maturity Matrix so that users can benchmark themselves on their digital performance

Check out your digital performance
Check out your digital performance

The National Council for Voluntary Organisations has created a new version of a free tool that enables charities to assess and monitor their digital capability.

The Digital Maturity Matrix enables users to score how well digitally their organisation is doing in eight areas, such as leadership and strategy, and service design.

Users can also say how well they'd like to be doing in each area after a set time.

They then receive a score for each area as well as an overall mark, which allows them to benchmark their performance.

More than 800 charities signed up for the old version of the tool, which was developed by Breast Cancer Care in 2016 and taken over by the NCVO in 2017.

Megan Griffith Gray, head of digital, data and planning at the NCVO, said the latest version, which has new sections on security and data protection, reflected advances in digital technology.

She said it assessed all aspects of a charity's work, whereas the old one focused mainly on how well charities used digital as a communications tool.

Griffith Gray added that the new version used simpler language, included a glossary of digital terms and allowed users to add notes.

She said the tool was designed primarily to enable charities to monitor progress rather than to be used as a one-off survey.

Karl Wilding, director of public policy at the NCVO, said: "The digital maturity matrix lets senior managers and board members track their progress.

"It helps leaders understand what good looks like and where the biggest gains can be made in their organisations."

Charities that signed up for the old version need to sign up again for the new one, which is available here.

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