Software management firm Syrenis chosen to back Fundraising Preference Service

The Fundraising Regulator says the Warrington-based company will provide the database and telephone service

Telephone fundraising
Telephone fundraising

The Fundraising Regulator has chosen the software management company Syrenis to provide the database and telephone service for the Fundraising Preference Service.

The Warrington-based company was chosen from six firms that entered the competitive tendering process overseen by the regulator’s board. It would begin work immediately, the Fundraising Regulator said in a statement today.

The regulator did not say how much the contract was worth, but an FPS discussion paper published by the regulator last year forecast that the first-year costs of set-up and delivery of the FPS could be in the region of £750,000, including spend of about £250,000 on one-off discovery, design, build and test work. A spokesman for the regulator said the contract fell within these figures.

Clients of the company include the Home Office, the Department for Work and Pensions, the Post Office, the Equality and Human Rights Commission, the Canadian government and the RNLI.

The regulator said it chose Syrenis to provide services for the FPS, which will allow people to block unwanted communication from charities, because of its previous experience of working with call centres and the high level of cyber-security built into its products.

It had also been chosen on the strength of one of its existing products, a permission management system called The Preference Centre, which will be built upon to create the FPS.

Stephen Dunmore, chief executive of the Fundraising Regulator, said: "It is essential that the service operates as smoothly and securely as possible, which is why Syrenis is the perfect fit. Its commitment to flexibility will also be an asset as the product develops prior to launch.

"The FPS will help individuals take control of their communication with charities. It is a vital step in rebuilding trust between the public and the sector, although it is not the only answer and more will need to be done to ensure that charity fundraising is carried out to the highest standards."

The company was founded in 2000 by its current owners, software engineer Nicky Watson and data marketing expert Ian Johnstone.

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