09.00 Creating your new digital strategy

Breakfast workshop with CAST/Catalyst

  • Pinpoint key areas where digital technology will have the most impact in your organisation
  • Develop a digital strategy to improve the work of internal teams and operations
  • Explore affordable tech solutions that are suited to your charity objectives and budgets

Chris Thorpe, Head of Technology, CAST/Catalyst

10:00 Chair’s Opening Remarks

Emily Burt, Deputy Editor, Third Sector

10:05 Leadership lessons: bringing your team together to drive innovation and deliver results

Fireside chat / Keynote interview

  • Adapt to changing trends including an increasingly flexible and remote workforce
  • Keep up with the pace of change by implementing a collaborative culture to boost productivity
  • Enabling innovation and change through effective and modern leadership behaviours

Zoe Amar, Chair, Charity Digital Code
Alison Lowe, CEO, Touchstone Mental Health Charity

10:30 Session break

10:40 Championing innovation through human connection in the digital age

Interactive panel discussion

  • Gain buy-in across the organisation for digital change and acceleration
  • Accelerate culture change to break the mould and improve ways of working
  • Create a culture of collaboration through digital decentralisation and integration

Said Dajani, Head of Digital, Diabetes
Karina Brisby, Head of Digital, Versus Arthritis
Jeroen Figee, Nonprofit Product Director, Unit 4
Chair: Desiree D'Souza, Director of Innovation, Seeability

11:30 The powerful benefits of tracking your funds using blockchain

Keynote session

  • Creating unique donor experience to retain existing donors
  • Leveraging your existing data to attract new donor base
  • Achieve accountability using blockchain technology to build trust at a greater level

Takamasa Kawasaki, CEO, Zen Global

11:55 Unit4 ERPx: Expert Advice: 3 key focus areas to navigate your organisation through these uncertain times

Learn in 10 session

James Hopley, Business Development Manager, Unit4 Nonprofit sector UK&I

12:00 Networking Lunch

12:45 Managing volunteers online: using 'everyday' tech to retain engagement and inclusion

Case study presentation

  • Inexpensive online solutions to maximise productivity and engagement
  • Dynamic and inclusive online training systems to onboard new volunteers
  • Keeping in touch: supporting volunteers in a virtual environment

Anne-Marie Zaritsky, Head of Volunteering, Royal Mencap Society

13:15 Research findings: how the pandemic has affected supporter behaviour

Loqate has conducted groundbreaking research into how the pandemic has affected charities and their donations. Surveying over 1,000 people and liaising directly with charities, they will share the results of their research and data in this session.

  • Are people continuing with their regular charity donations or supporting new charitable organisations?
  • What methods are supporters using to donate online?
  • Tips on how to maximise your data to boost online donations

Stuart Watt, Commercial Director, Loqate

13:35 Session break
13:50 Challenges as opportunities: how to master the art of creating engaging virtual events

  • Top tips for creating a virtual event that generates real engagement and interaction with your audiences
  • Learn how to add value to your virtual events by embedding your core values into the event and connect with attendees
  • Bring your event to life by building a community. Advance your streaming and use a broadcasting tool that encourages group collaboration

Henry Hall, Managing Director, Launch Interactions
James Hayes-Jones, CEO & Founder, Launch Interactions

14:10 Better together: How the British Red Cross responded at scale through data collaboration

Case study

  • Sharing data and managing cybersecurity to deliver a tailored service at scale
  • Building a sophisticated data platform through corporate partnerships
  • Repurposing platforms, infrastructure and technology to maximise efficiency

Ian Goodman, Programme Director of Data and CRM Strategy, British Red Cross

14:35 From Good to Great: Elevating Your Nonprofit Story with Data and Performance Metrics
  • Explore the latest giving trends to map your navigation for the new normal
  • Learn how to leverage your data to track and share your performance and impact
  • Get best practices around sharing your story to gain greater engagement

Joan Benson, Director Non-profit Industry Marketing, Sage

14:55 Session break
15:10 Real talk: Surviving remote working

Interactive panel discussion

Join in the conversation with our charity professionals across the sector, to discover the tips and tricks for productive remote working. Share your trials and tribulations with the team in this fun interactive session.

  • Managing teams and supporting well-being when working from home
  • Opportunities and challenges in the digital world: virtual events, digital platforms and cost cutting
  • Do more digitally: what works and what doesn’t?

Julia Campbell, Founder, J Campbell Social Marketing
Dane Kramberger, Head of Workplace Wellbeing, Mind
Chair: Nana Crawford, Social Media Manager, British Red Cross

15:50 Advance your Broadcasting- Launch TV

Learn in 10 session

Streaming and how we facilitate group environments and collaboration is ever evolving in the virtual world. Launch invites you to a brief demonstration of their industry leading streaming solution, as well as a summary of why we should all focus on advancing our broadcasting methods.

Henry Hall Managing Director, Launch Interactions
Charlie Hodgson Sales Director, Launch Interactions
Cloe Cheer, Launch Interactions

16:00 Session break
16:10 Creating online communities: integrating platforms for a two-way online conversation

Closing keynote

Join this session to learn more about how Macmillan has boosted engagement with their online community, increasing chat volumes by 300% and click to call by 200%.

  • Introducing a new contact centre platform: how to integrate across channels
  • Personalising communications: to share the right information with the right people at the right time
  • Managing significant digital transformation and gaining buy-in across the organisation

Declan Hunt, CIO, Macmillan Cancer Support

16:40 Chair’s Closing Remarks

Emily Burt, Deputy Editor, Third Sector

16:45 Close of Conference

*Agenda subject to change

Supported by: