Declan Hunt, CIO, MacMillan Cancer Support

Declan is passionate about using digital and technology to make a difference to the lives of people living with cancer. Digital is making such a difference to our everyday lives. Declan is keen to introduce technology to improve and transform the experiences people have with Macmillan. Declan is the first Director of Technology to become a member of the Macmillan Executive Board. Having a voice at the top table will ensure technology and digital feature heavily in Macmillan’s future services and fundraising propositions.

 

What are they talking about:

15:35: Creating online communities: integrating platforms for a two-way online conversation
  • Introducing a new contact centre platform: how to integrate across channels
  • Personalising communications: to share the right information with the right people at the right time
  • Managing significant digital transformation and gaining buy-in across the organisation