Third Sector Awards: Covid-19: Best Service Delivery Innovation – CAFgas for Nanny Biscuit 2020 Coronavirus Relief Effort

Awarded to a charity that delivered a unique and effective service innovation in the face of social distancing rules and increased pandemic demand.

Covid-19: Best Service Delivery Innovation – CAFgas for Nanny Biscuit 2020 Coronavirus Relief Effort

What did it do?

Nanny Biscuit is the charitable arm of community interest heating company CAFgas. It was set up to promote and inspire good mental and physical health, and reduce loneliness and isolation. When Covid-19 hit, the core team of Nanny Biscuit volunteers reached out to the community to help support the most vulnerable.

How did it do this?

Following a 15,000-strong leaflet campaign and social media shout-out, more than 200 volunteers registered. The charity organised teams who set about delivering emergency shopping to those who were lonely, isolated or shielding. They also packed and delivered subsidised food parcels for vulnerable families and individuals from an ad hoc food warehouse in a disused community centre.

Nanny Biscuit and its growing army of volunteers also offered an errand service and a Call Buddies service for people who needed someone to talk to. Four COVAID Community Concerts were held outside care homes to entertain the elderly in a safe, socially distanced environment. A national event, A Grand Week in Wales, aimed to engage people in lockdown with meaningful tasks and challenges designed to help with mental and physical health. The initiative was endorsed by members of the Senedd, celebrities, professional footballers and Welsh Olympians.

Why did it win?

Through collaboration and networking with locally based organisations such as food banks, businesses and social services, Nanny Biscuit delivered more than 36,000 meals to those who needed them most. During the A Grand Week in Wales initiative, participants clocked up more than 4,500 relay miles by using home fitness machines, walking or running. The organisation also managed to raise £5,000 for a tribe and orphanage in Gabon, Africa.

What did the judges say?

“Clearly a passionate and creative team who have demonstrated the value of 'knowing your neighbourhood' and, through a strong network and human kindness, have delivered significant community support.”

Highly commended

  • Access Community Trust 
  • YHA (England & Wales)


  • Centrepoint
  • King's College Hospital Charity
  • The Larder
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