Third Sector Awards: Covid-19: Frontline Team of The Year – Turkish Cypriot Community Association

Awarded to a team working on the front line of a charity cause area that has delivered an exceptional service and gone the extra mile to support beneficiaries through the Covid-19 pandemic

Covid-19: Frontline Team of The Year – Turkish Cypriot Community Association

What did it do?

The Turkish Cypriot Community Association (TCCA), the biggest Turkish-speaking charity in the UK, has been supporting the elderly, frail and vulnerable since 1976. When the government announced that the pandemic was spreading, the TCCA started to receive calls for help from those who had been asked to self-isolate, but did not have access to food and support networks. Within a day, the TCCA had mobilised a support network, and by the time the first lockdown was announced it was delivering more than 100 food parcels a week.

How did it do this?

New staff and volunteers were recruited and all involved were given full PPE, access to weekly Covid-19 testing and training. In order to meet ever-changing demands the TCCA reached out to other community organisations, including 11 charities and borough councils.

The association has developed a Vaccination Ambassadors programme, encouraging uptake of the vaccine from within the BAME community and a micro-business support programme helping BAME businesses to operate safely and in line with current good practice.

Why did it win?

The TCCA delivered 7,600 food parcels to 600 homes and prescriptions to 120 people. Its befriending service linked 102 elderly or vulnerable individuals with the volunteer network, helping to combat social isolation. At the height of the lockdown, the charity provided hot meals to three hospitals, four care homes, two fire stations, 10 community centres and a local police station.

The TCCA made sure the community was able to stay up-to-date with information, hosting a WhatsApp information group of 95 people with language barriers and distributing translated information packs to more than 4,000 people. The charity provided counselling and bereavement support, and operated an emergency phone line.

An online festival aiming to combat the stresses of Covid-19 was viewed by more than 50,000 people.

What did the judges say?

The judges were impressed by the range of new services the team developed, and praised the TCCA’s “agility and rapid response”.

Highly commended

  • British Red Cross
  • Kinship


  • Bridge Creative
  • HALE
  • Incredible Kids
  • Noah's Ark Children's Hospice
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