News editor Andy Ricketts and senior multimedia reporter Lucinda Rouse are joined by the organisational psychologist and author Dr Susan Hetrick to discuss the drivers of and barriers to workplace toxicity.
Susan identifies unreasonable performance pressures as a key trigger for organisational toxicity. She explains the terms ‘normalisation of deviance’ and ‘cognitive dissonance’, which are the key drivers of a toxic working environment.
She stresses the importance of training to equip charity managers with the necessary skills to foster an open and trusting workplace culture and the need for leaders to live and reflect their organisation’s values.
Also in the episode, Andy gives his take on the findings of the latest Good Merger Index, which suggests voluntary organisations weathered the Covid-19 pandemic better than anticipated.
You can listen to the episode below, or wherever you get your podcasts:
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