Tourist attractions failing deaf people

Only seven out of 75 major tourist attractions in the UK are meeting the needs of their deaf customers, according to new research by the RNID.

The charity sent out 'mystery shoppers' to test the venues' accessibility for deaf and hard-of-hearing people. The Disability Discrimination Act requires all service providers to update their facilities.

Around 65 per cent did not have published information available to promote accessibility and 80 per cent did not have a textphone service for deaf customers to contact them. Nearly half did not have an induction loop for customers who wear hearing aids.

In London, the mystery shoppers found that only four out of 21 tourist spots had adequate accessibility.

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