Ryall was commenting on research by its forerunner, the Russell Commission, that concluded the sector should operate in a way volunteers wanted. This conflicted with the preference of some charities to work alone when recruiting volunteers, Ryall told Third Sector.
"Young people want a one-stop shop where they can find information for all different types of volunteering," she said. "But most organisations want their own websites and recruiting drives. We're experiencing some difficulties with that."
Moira Swinbank, chief executive of TimeBank UK, which matches people with volunteering opportunities, said: "It's important for any organisation to consider what volunteers need."